Case Studies

Methods in action

Each case study follows a single user problem from discovery through validation, showing how the tools in my toolbox work together to change what ships.

Redesigning Tactical Notifications When Everything Looks Critical
Soldiers were ignoring critical alerts because the system treated every notification identically. Through design thinking exercises with real operators and three rounds of on-base usability testing, we restructured the notification system around how soldiers actually prioritize information.
General Dynamics · Senior UX Designer

Redesigning Tactical Notifications When Everything Looks Critical