Toolbox
Methods I use to frame problems, gather evidence, and make better product decisions.
Rose, Bud, Thorn
A lightweight retrospective format to capture wins, opportunities, and blockers.
CSAT
Customer Satisfaction Score for evaluating immediate experience quality.
NPS
Net Promoter Score to track long-term customer sentiment and loyalty.
SUS
System Usability Scale for benchmarking interaction usability.
Surveys
Structured questionnaires for collecting broad directional evidence.
NotebookLM
AI-assisted synthesis for organizing and querying research artifacts.